Here are a few things to keep in mind when you use the pool area:
Here are a few things to keep in mind when you are visiting the beach:
Remember that the size and powers of the waves can vary throughout the day, so always check the warning flags on display before going in the water.
Not feeling well during your holiday? We have an English-speaking doctor onsite. You will find the doctor's office at Nuevas Palmeras close to the toilets in the Resort Service area.
Remember to bring your insurance certificate and passport with you. For medical help at all other times, please contact our Help Desk.
The doctor is available at the hotel all days, except sundays, from 09:00 and as long as there are guests who need medical assistance. When the doctor leaves the hotel he/she is still on call for our guests.
If You Feel Sick - Dos & Don'ts
If you or your travel companions feel ill, follow these steps to prevent spreading the illness to others:
Always wash your hands before entering the restaurants or bars.
At the buffet, let someone in your party serve food.
Contact the Help Desk about having food delivered if you are too ill to leave your room.
If your bed linens or towels are soiled, please call housekeeping or reception immediately.
Use separate toothbrushes, flannels, towels, etc to help prevent spreading the illness to travel partners or family.
Always shower before using the pool.
Notify the Reception / Help Desk or pool attendant immediately if a vomiting or diarrhea outbreak occurs in common areas or the pool.
If your kids are ill, please withdraw them from kids’ club activities and inform the kids club staff.
Report any illness to your tour operator’s representative immediately.
Don’t use the pool if you have diarrhea or have been vomiting – wait until you have been symptom-free for at least 48 hours.
Don’t use public toilets if you’re still feeling ill – use the toilet in your room instead until you are symptom-free for at least 48 hours.
Don’t let ill children attend children’s clubs or hotel events where they mix with other children.
Guests from Nordic countries who have purchased Gouda Insurance can file a claim on Goudas website.