Help Desk

Welcome to Sunwing Family Resort! Our Help Desk is open and at your service 24 hours a day with your guides for Tjäreborg/Ving/Spies.

To get the best experience you can download our Ving/Spies/Tjäreborg travel app on iTunes or Google play.

Excursions

Please contact HelpDesk for more information and booking. You can also read about the many excursion options here:

Rent a Car

See the car rental pricelist here and download our car guides below to help navigate around the area.

Car Rental Information

Since Safety and security are important to us – we work together with AVIS and can offer quality cars at special rates. Please contact Help Desk for reservation and more information.

Included:

  • Delivery and Collection,
  • Unlimited mileage,
  • Super Collision Damage Waiver and Super Theft Protection (SCDW and STP) (i.e., zero Excess in case of damage to, or theft of, the car)
  • Roadside Assistance
  • Local taxes

Additional Services

  • Baby and child seats €12.00 per day & seat pay max 7 days
  • Additional driver €11.01 per day & drive pay max 7 days
  • Young driver (21-25 years) €20.96 per day

All prices are for reference only and subject to changes.

Bike Rental & Garage

Discover Mallorca by bike! Sunwing Alcudia Beach has a bike garage where you can store, or rent a bike. There is also a waterstation where you can wash your bike and you can rent a bicycle lock for about €1/day.

We rent out professional bikes from BMC in colaboration with Rad-Salon. You simply preebook your bike here.

Balearics Sustainable Tourism Tax

The Balearic Government has introduced a Sustainable Tourism Tax to help with environmental and tourism improvements. This applies to all guests aged 16 or more, during the first 8th nights.

The amount of the tax is based on the official rating of the accommodation you’ve booked. You will pay the tax prior to departure by credit card or cash.

Keep in mind that your tour operator’s classification of the hotel may differ from the official classification below:

4+ and 5 Stars Hotel/Apartment €4.4/day
3+ and 4 Stars Hotel/Apartment €3.3/day
1, 2 and 3 Stars Hotel/Apartment €2.20/day

For customers staying longer than 9 days at the same accommodation, the tax is halved starting from the ninth day of you stay.

Note: It is strictly forbidden to practice activities that can cause harm to health and life. If violated the guest will be expelled and penalties will be given.