Dear Valued Guest, The Resort is closed during winter season. All activity programs including Restaurant menus will be uploaded shortly before the Resort opens for the summer.

The Journey Home

All information relating to the journey home is found here.

Note! Hotel Check out is no later than 12.00

Important information to your mobile phone:

During your stay, you will receive SMS with bus departure times, delays and other information to the mobile phone number you registered when booking your holiday. This is free of charge.

SMS with your departure details:

We will send an SMS with bus pick up time and bus number between 24-48 hours before departure, to the mobile phone number you registered when booking your holiday. Should you receive no such SMS, please contact our staff. You can change this number at any time during your stay.

Bus pick-up places from Sunwing Alcudia Beach are the following:

Diana,Villa Princesa, Villa Isabel, Princesa and Victoria pick-up at Hotel Princesa

Nuevas Palmeras and Pirámides pick-up at Hotel Nuevas Palmeras

Las Palmeras pick-up at Hotel Las Palmeras until 12:00 o'clock, if it's after 12:00 o'clock the pick-up is at Hotel Nuevas Palmeras.

Note: Try to avoid waiting for your bus pick-up in another hotel than scheduled, because not all buses have passengers in every hotel!

Before you leave the hotel, we ask you to:

Empty the safety deposit. Pay any bills. Leave the room key. Put name tags on all luggage. Check that you have your ticket and a seat for the journey home. If not, please mention this when you check in. Have your ticket, passport and travel documents accessible in your hand luggage.

Excess weight:

The airlines have tightened the control on excess weight. The maximum allowance per person is 20 kg, incl. 5 kg of hand luggage. Excess weight costs 5 euro per kilo. If you travel with Thomas Cook Airlines Scandinavia the maximum allowance per person is 30 kg, incl. 6 kg of hand luggage.

We kindly remind you to check the details for direct check in before your departure when traveling with Thomas Cook Airlines Scandinavia.