Dear Valued Guest, The Resort is closed during winter season. All activity programs including Restaurant menus will be uploaded shortly before the Resort opens for the summer.

Luggage check-in

Thomas Cook has a check-in counter open in Resort Service Nuevas Palmeras, for our guests travelling with Thomas Cook Airlines to Scandinavia.

One person of the family will bring the luggages, passports and the travel document to do the check-In. Push chairs and prams can be delivered directly by the gate at the airport if you prefer that. Check-in places for Sunwing Alcudia Beach are the following:

Diana,Villa Princesa, Villa Isabel, Princesa and Victoria check-in at Hotel Princesa

Nuevas Palmeras, Pirámides, Magdalena and Las Palmeras check-in at Hotel Nuevas Palmeras

Direct check-in is not valid during the period November - March.