Dear Valued Guest, the Resort is closed. All activity programs including restaurant menus will be uploaded shortly before the Resort opens.

Check Out

Latest check out time: 12:00

Early breakfast

• Available from the buffet on departure day for guests with pre-booked meal packages.

Day use of apartment

• Available on your departure day for 60€ upon request
• No cleaning will be provided on that day if you keep your apartment for Day Use.
• Please check availability and book in Help Desk at your earliest.
• Have you prebooked Keep the Room, kindly contact Help Desk the day before to get your day room.

Flight Info & Baggage

Keep your mobile on to receive our updates

• During your stay, you will receive SMS messages about bus departure times, delays and other information you have registered with us beforehand.
• Between 24-48 hours before departure, you will receive SMS with bus pick up time and bus number. Please contact our staff if you do not receive such text messages.

Check in your baggage in a breeze, right at your hotel

Sunclass Airlines has its check-in counter located at Resort Service area at:

Nuevas Palmeras: Nuevas Palmeras, Pirámides, Magdalena & Diana
Princesa: Princesa, Villa Princesa, Villa Isabel & Victoria

This Easy Travel service is available for our guests travelling with Sunclass Airlines.
One person per reservation can check in for the whole travelling group, however all tickets and ID documents have to be presented.
Push chairs and prams can be delivered directly to the airport gate shall you prefer.

Extra luggage / Excess weight

• If you travel with Sunclass Airlines, the maximum allowance per person is 30 kg (incl. 6 kg of hand baggage)
• If you travel with other airlines, please check with them directly regarding luggage weight and excess baggage information.

Please refer to the flight check-in times below:


DK1119 COPENHAGEN 07:30-09:00 Nuevas Palmeras
DK1859 GÖTEBORG 09:30-10:15 Nuevas Palmeras
DK1749 ARLANDA 10:15-11:15 Nuevas Palmeras
DK1247 BILLUND 11:15-12:00 Nuevas Palmeras




Duty Free Shopping

Pre-order your duty free shopping now

• Travelling with Sunclass Airlines, Novair or Atlantic Airways? Good news, you can pre-order our wide selection of duty free items which will be delivered straight to your seat!
• Start shopping now by picking your favourites from our Airshoppen catalogues for flights from/to Sweden, Norway, Denmark and Finland.