Help Desk

Welcome to Sunwing Family Resort! Our Help Desk is open and at your service 24 hours a day with your guides for Tjäreborg/Ving/Spies.

We can help with the following services:

• Click here for local bus time table
• Order a taxi. Check fares here
• Book excursion & sightseeing tips
• Book restaurant
• Rent a bike / roller skis & boots
• Order birthday cakes & flowers
• Currency exchange
• Replace your pool & beach towel (please bring your used towel to the Help Desk)
Check in your baggage in a breeze, right at your hotel
• Book your wedding ceremony at our hotel! Learn more about our wedding packages

Other services include:

Children's Ice Cream Card €9.90

Please note that all services are subject to availability.

Balearics Sustainable Tourism Tax

The Balearic Government has introduced a Sustainable Tourism Tax to help with environmental and tourism improvements. This applies to all guests aged 16 or more, during the first 8th nights.

The amount of the tax is based on the official rating of the accommodation you’ve booked. You will pay the tax prior to departure by credit card or cash.

Keep in mind that your tour operator’s classification of the hotel may differ from the official classification below:

4+ and 5 Stars Hotel/Apartment €4.4/day
3+ and 4 Stars Hotel/Apartment €3.3/day
1, 2 and 3 Stars Hotel/Apartment €2.20/day


For customers staying longer than 9 days at the same accommodation, the tax is halved starting from the ninth day of you stay.